Stephen Baldi – President of Baldi Management Group

People in airports are travelling for a variety of reasons. The common denominator? They all have to eat. That’s where Stephen Baldi and Baldi Management Group (BMG) comes in. BMG is an airport concessions and management consulting company that manages restaurants like Dunkin’, Smashburger and Jamba Juice in Reagan National Airport, JFK International Airport and Dulles International Airport.

In this episode, Michael and Stephen talk about the importance of hospitality and good customer service (especially in airports), the value of mentorship, how to hire good managers and how a pair of Air Jordans changed Stephen’s life.